Privacy Policy

Effective Date:

From 1st September 2025

Privacy Policy

Bramptons & Son Surveyors Ltd (“we”, “our”, or “us”) are committed to protecting your privacy and handling your personal information fairly and securely. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or contact us about our services.

1. Information We Collect

We may collect the following types of personal information when you use our website:

Contact details (such as your name, email address, and phone number) when you submit an enquiry form.
Property details provided when requesting a survey, valuation, or EPC.
Technical information (such as your IP address, browser type, and pages visited) collected automatically through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

Respond to your enquiries and provide quotations.
Deliver the surveying, valuation, or EPC services you request.
Maintain internal records and manage client relationships.
Improve our website and services.
Comply with our legal and regulatory obligations as RICS Chartered Surveyors.

We will not sell, rent, or trade your personal data to third parties.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contract: To provide services you request.
Legitimate interests: To respond to enquiries and improve our website.
Legal obligation: To comply with RICS and UK legal requirements.
Consent: Where required, such as for optional marketing communications.

4. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or regulatory reporting requirements.

5. Cookies and Analytics

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files placed on your device when you visit a website.

We use the following types of cookies:

Essential cookies: Required for the website to function properly (e.g., security and accessibility features).
Analytics cookies: These help us understand how visitors use our site so we can improve content and usability. For example, we may use Google Analytics or similar tools, which collect information such as the pages you visit, how long you stay, and how you found our site.

You can control or delete cookies through your browser settings. Most browsers allow you to block cookies entirely, delete existing cookies, or be notified before a cookie is placed on your device. Please note that disabling essential cookies may affect the functionality of our website.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or disclosure.

7. Your Rights

Under UK GDPR, you have the right to:

Request access to your personal data.
Request correction or deletion of your data.
Object to or restrict our processing of your data.
Request transfer of your data to another service provider.
Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below.

8. Sharing Your Data

We may share your personal information with trusted third parties only where necessary to deliver our services (for example, IT service providers or regulatory bodies such as RICS). Any third parties must keep your data secure and use it only for the agreed purpose.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or wish to exercise your rights under this Privacy Policy, please contact us:

Bramptons & Son Surveyors Ltd
338 Hook Rd, Hook, Chessington KT9 1NU

Email: info@bramptonssurveyors.co.uk
Phone: 01372 632 169

If you are dissatisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk